Refund & Return Policy – VishChic.com

At VishChic, we prioritize your satisfaction and strive to deliver products you’ll love. If your order doesn’t meet your expectations, this policy explains how returns and refunds work.

1. General Return Policy (7-Day Window)

Most items purchased on vishchic.com are eligible for return within 7 days from the date of delivery.

To qualify for a return, products must be:

Unused, unworn, and in original condition
Packed in the original packaging
Returned with all tags, labels, accessories, and freebies (if any)

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

Some categories cannot be returned due to hygiene or customization reasons, including:

Intimate wear
Personalized or custom-made products
Items marked as final sale
Gift cards

If you face an issue with a non-returnable product (defect, wrong item, damage), please contact support immediately.

3. Return Process

If you wish to initiate a return:

Send a request within 7 days of delivery to support@vishchic.com with:
- Order number
- Item details
- Reason for return
- Photo/video evidence (if applicable)
Approval & Instructions:
Our team will review your request and guide you through the return steps.
Shipping:
- Return shipping charges are borne by the customer unless the product delivered was defective, damaged, or incorrect.
- Shipping fees paid during purchase are non-refundable.

4. Refunds

Once the returned product reaches our facility:

It will undergo a quality check (2–4 business days).
On approval, the refund will be processed to your original payment method within 7–10 business days.
If the return fails inspection, the item will be shipped back to you.

5. Exchanges

We currently do not offer direct exchanges. You may place a new order after your refund is processed.

6. Need Help?

For any concerns, contact customer support at:

📧 support@vishchic.com
We’re here to ensure a smooth and hassle-free shopping experience.